Complaints Procedure

If something is wrong, we will all do our best to put it right.

Step 1

Let us know what's wrong

Use our contact page to let us know what the problem is.

Please give us as much detail as possible, including your Ctrl Mobile number and the exact issues your have had.

Step 2

complaints team

If you’re unhappy with the outcome, then get in touch with our Customer Complaints Team.

They aim to reply back within three working days.

Step 3

independent help

Citizens Advice Consumer Service provides free independent advice.

If 8 weeks have passed since you first made your complaint, the Ombudsman adjudicates between customers and their providers.

Citizens Advice contact details

By phone: 03454 04 05 06

Online: citizensadvice.org.uk

By Mail:

Citizens Advice consumer service
2nd Floor, Fairfax House
Merrion Street
Leeds
LS2 8JU

Ombudsman contact details

By phone: 020 7520 3814B

Online: cisas.org.uk

By Mail:

CISAS 
4th Floor
70 Fleet Street
London
EC4Y 1EU

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