Low cost International rates

Call from 1.5p per minutes

India
1.5p /min

USA
1.5p /min

China
1.5p /min

Canada
1.5p /min

Select the country you want to call:

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Help and advice

Got a question? We will do out best to put all the answers you need here, but if you need more help just get in touch on our contact page.

FAQ

WHat happened to Pay As You GO

We too the decision to shut out PAYG service so we can concentrate on the new 30 Day monthly contract deals we will be launching in January.

If you are a PAYG customer, you won't be able to use the service from 31st December 2018, but we have an amazing early bird deal that give your 30 GB data, unlimited calls and SMS. So sign up to that before December 31st, just go to out homepage to get started.

Getting started

Once your new SIM arrives, just pop it into you your unlocked phone and it will work straight away.

SIM Card delivery

It normally SIM Card delivery just a few days for your SIM to arrive, but please not 'Early Birth SIMs' on our new pay monthly service will only work from 1st January,

Brining your number

Bringing your number to Ctrl is really easy. You will just need to contact your existing network first and ask for your PAC. Once you've done this, use our porting form to get started.

Clever Cap

We put you in control, you can log into My Account and a set a out of bundle cap, anything between £0 to £100. This means any services you use which aren't included in your plan will stop when they reach that cap, so no unexpected bills!

Our Rats

If your allowance runs out, you will be charged the rates as show on our rates page.

Our Rates

If your allowance runs out, you will be charged the rates as show on our rates page.

Data APN setting

The data on your phone should automatically work on most devices, but sometimes you may need to add the following APN:

Name: 3 Internet

APN: three.co.uk

Proxy: Not Required

Port: Not Required

Username: not required

Password: not required

Server: Not Required

MMSC: http://mms.um.three.co.uk:10021/mmsc

MMS proxy: mms.three.co.uk

MMS port: 8799

MCC: 234

MNC: 20

Authentication type: Not Required or just use the default value shown

Using you phone abroad

Roaming is available in the EU and is included as part of your regular plan.

If you are intending to roam outside the EU, rates and charges are on our rates page.

Before going abroad you will need to edit your APN settings:

Change APN: three.co.uk to mob.minternet.net

How to cancel

You are free to cancel anytime as you are in control. We just ask for 30 days notice. To cancel, get touch with our support team.

Clever Cap means no unexpected bills

Roam Like Home Across The EU. Roam for free

UK Based Customer Service around the clock